Submitting a Maintenance Request
Our team is standing by ready to assist you when you submit a repair or maintenance request in a quick and efficient manner. When you submit a request, we need to be certain that we send the correct vendor(s) to your property so please be as specific as possible.
All non-emergency requests must be made in writing.
For emergency maintenance requests ONLY please call (239) 368-9383 EXT 4 or after hours you can text 239-738-5974.
When making maintenance requests, please help us help you by including the following in all your requests:
- Description - A complete and thorough description of the issue. What is the issue? What work is requested? How long has it been going on? You can upload pictures to help describe the issue as well.
- Contact Info - Provide us with accurate and current contact information. If the vendor is unable to reach you, the repair will be delayed.
We will work promptly on your request by issuing a work order to our vendor(s). They will contact you directly to make an appointment. Our vendors are generally very responsive to our requests, if you do not hear from a vendor within 48-hours (non-emergency) please let us know so that we can step in and help to make sure the work order is completed.